Refund & Replacement Policy

PICHEKKISTA BOBBY FOODS
Website: pichekkistabobby.com

At Pichekkista Bobby Foods, we prepare and pack our products with the utmost care, hygiene, and quality standards in compliance with FSSAI food safety regulations. Since our products are food items and perishables, we follow a strict and transparent refund policy as outlined below.

1. No Return Policy for Food Items

Due to the perishable and consumable nature of our products, we do not accept returns once the order is delivered.

This includes (but is not limited to):

  • Veg & Non-Veg Pickles

  • Spice Powders & Podis

  • Pastes (Gongura, Tamarind, Ginger Garlic, etc.)

  • Dry Fish & Seafoods

  • Ghee, Rice, Whole Spices, Blended Masalas

Once delivered, products cannot be returned or exchanged for taste preference, smell, texture, or personal choice.

2. When Are Refunds or Replacements Applicable?

Refunds or replacements are considered only in genuine cases, such as:

  • Product damaged during transit

  • Leakage, broken seal, or tampered packaging

  • Wrong item delivered

  • Product found spoiled at the time of delivery

⚠️ These issues must be reported within 24 hours of delivery.

3. Mandatory Proof Requirement

To process any refund or replacement request, customers must provide:

  • Clear unboxing video (mandatory)

  • Photos showing:

    • Outer packaging

    • Inner packaging

    • Damaged / leaked product

  • Order ID / Invoice proof

📌 Complaints without an unboxing video will not be accepted, as per food safety and logistics standards.

4. Refund / Replacement Process

  • Once your complaint is verified, we will:

    • Replace the product, OR

    • Issue a refund, based on feasibility

  • Approved refunds will be processed to the original payment method within 5–7 business days.

  • Shipping charges (if any) are non-refundable.

5. No Refunds in the Following Cases

Refunds or replacements will NOT be provided if:

  • Complaint is raised after 24 hours of delivery

  • No unboxing video is shared

  • Product consumed partially or fully

  • Taste, spice level, smell, or texture dissatisfaction

  • Incorrect address or failed delivery due to customer error

  • Delay caused by courier partners beyond our control

  • Sale / discounted items (unless damaged)

6. Order Cancellation Policy

  • Orders cannot be cancelled once dispatched

  • Cancellation requests before dispatch are subject to approval

  • Payment gateway charges (if applicable) will be deducted

7. International Orders – Customs & Food Regulations Policy 

Currently, we accept international queries only via WhatsApp message.

For international shipments of food products (including pickles), customs clearance is governed solely by the destination country’s food safety laws and import regulations.

If an order is detained, rejected, destroyed, or disposed of by customs authorities, the company shall not be liable for refund, replacement, or reshipment, as the shipment has already left our control.

Customs duties, import permissions, food approvals, and clearance risks are the sole responsibility of the customer. Once the order is dispatched, the company cannot intervene in customs decisions or guarantee clearance.

Refunds or replacements for international food shipments are therefore not applicable in cases of customs rejection, as per standard international food export norms.

Refunds or replacements for international orders are case-to-case and subject to logistics constraints.

📲 WhatsApp (Message Only): +91-8328341293

8. Contact Us

For refund or replacement support, please contact us with full details:

📧 Email: support@pichekkistabobby.com
📲 WhatsApp (Message Only): +91-8328341293
🌐 Website: www.pichekkistabobby.com

9. Final Note

By placing an order on pichekkistabobby.com, you agree to this Refund & Replacement Policy.
This policy is designed to protect food safety, hygiene, and fairness for both customers and our brand.